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Error After Neighbour Renovation: Wire Nicked in Trunking

A reliable system faults after work nearby. What matters is who else has had that route open, and what they were there to do.

By Team Snowflake | Updated 24 Aug 2026

Teaching case based on recurring Snowflake service patterns; identifying details are combined.

How this presents

Intermittent communication errors on a system whose wiring shares a trunking route with other building services. That route has been opened more than once for work unrelated to the aircon. The faults began at no particular moment that anyone can name.

Setup
Mitsubishi Electric Wall-mounted10-12 yearsHDBHougang
Misread as
An equipment fault needing parts, on a system that has always been reliable.
Check first
Whether the cable route is shared with other building services

What else produces this

A cable that fails intermittently and has been accessible to other trades is worth assessing on its exposure rather than its age. Shared trunking gets opened by whoever needs the services inside it. Cables are moved, pressed against edges and occasionally nicked in the process. The route matters more than the cable here, so establishing what else runs in it, and who has been in it, comes before any test.

  1. Intermittent rather than constant faults describe damaged insulation rather than a broken conductor.

  2. A trunking route shared with other services means the cable is handled by people not working on it.

  3. A nick in the insulation at a point where the run has been opened locates the damage precisely.

  4. Sound cable elsewhere along that same route confirms the damage is local rather than general to the run.

Why it happens

Trunking is opened whenever anything inside it needs attention, and a communication cable sharing that space is handled by everyone who does so. Cables get pulled aside, pressed against the channel edge and occasionally caught by a tool. The damage is small and local. It produces an intermittent fault rather than an obvious one, so it survives repeated visits by anyone testing equipment instead of the route.

What resolution involves

Repairing the damaged section is the immediate work, and separating the cable from the shared route is the durable part where the layout allows it. A cable that stays in shared trunking remains exposed to every future visit by every other trade. Where separation is impractical, protecting the cable within the trunking achieves much of the same benefit for very little extra work.

How to tell it worked

The run inspected along its full length inside the trunking, not merely at the point that failed. A route that has produced one nick has usually produced others which have not yet developed into anything visible.

Before you approve a quote

Shared trunking is shared exposure

  • A cable in shared trunking is handled by everyone working on anything else in that channel.
  • Intermittent faults come from damaged insulation. A severed conductor fails once and stays failed.
  • Separating the run, or protecting it inside the trunking, removes the exposure rather than the symptom.

Questions this case answers

Aircon showing an error right after renovation next door: is the board gone?
The board is not the usual culprit; the fault sits on the shared trunking route. Everyone working on anything else in that channel has to open it and move cables aside, and none of them are thinking about the communication cable.
Can drilling near the aircon trunking cause a fault even if nobody touched the unit?
Yes. The cable shares trunking with other services, so work near that route can nick the insulation without anyone touching the aircon itself; the conductor still connects, and the signal degrades under moisture or movement.
The error keeps coming back straight after every reset. What does that mean?
It means the fault is real and recurring, not a latched state a reset can clear: the insulation is compromised and the signal keeps degrading. The damaged section needs locating and repairing, and the full length inside the trunking is worth inspecting.
What should I do before drilling near an aircon in an older flat?
Find out where the aircon cable runs before the drill goes in. In an older flat it may share trunking with other services, so keep clear of that route or protect the cable inside the trunking where separation is impractical.

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