Privacy Policy

When you message us on WhatsApp or call, we collect your name, phone number, and details about your aircon issue. This is used solely to assess your situation and coordinate service.

Our website uses Google Analytics (GA4) to understand how visitors use the site — pages visited, time spent, and device type. This data is anonymised and does not identify you personally.

We don’t collect payment information through our website. We don’t use tracking pixels from social media platforms. We don’t sell or share your personal data with third parties.

Google Analytics sets cookies to distinguish unique visitors and track session activity. These are first-party cookies and do not contain personal information. You can disable cookies in your browser settings at any time.

We keep records of every job — what was found, what was done, and what was deferred. These records are tied to your unit and address so we can provide continuity across visits. They are not shared externally.

If you have questions about how we handle your data, message us on WhatsApp or email hello@snowflakeaircon.sg.