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Aircon problems?

Let’s solve it once and for all. Describe your situation, and we’ll advise what to do next.

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Tell us how we can help

Tell us what’s happening or what you’d like help with on WhatsApp. We’ll ask for any details we need and advise on the next step.

What to include

  • Your area or postal code
  • How many units are involved, if you know
  • A photo or short video, if helpful

Is your aircon…?

Frequently asked questions

Booking and coverage5 questions
How do I book a visit?
WhatsApp +65 8770 8270 with your postal code, unit count and what you need. We’ll check availability and confirm the appointment with you.
How soon can you visit?
We work Monday to Saturday, 10am–8pm. Share your area and preferred day, and we’ll let you know the earliest available slot.
Which areas and properties do you cover?
We cover HDB flats, condos, landed homes and businesses across Singapore. There’s no travel or area surcharge, and Saturday rates are the same.
Which brands and systems do you work on?
We work on major brands sold in Singapore, including Daikin, Mitsubishi and Panasonic. We cover wall-mounted, cassette, ducted and VRV systems. We don’t service portable units.
Can I arrange a visit if I’m renting?
Yes. We can provide a service record or written findings to share with your landlord or agent. Check your tenancy agreement for who pays. Aircon help for tenants.
Pricing and payment4 questions
How much does a diagnostic visit cost?
An initial WhatsApp assessment is free. A diagnostic visit is $30, or $80 for VRV, and covers every unit at the same address. We waive the fee if you go ahead with the quoted work.
Is servicing priced per unit?
Yes. For general servicing on wall-mounted units up to 12,000 BTU at one address, it’s $50 for one, $30 each for two, or $25 each for three or more. See the full rate card.
Will I know the repair price before work starts?
Yes. We explain the findings, scope and price first. Work starts after you approve the quote. See common repair ranges.
How do I pay?
You can pay by cash or PayNow to our company UEN. The technician can show a PayNow QR code on site.
Repair and diagnosis5 questions
What should I send about an aircon fault?
Tell us what’s happening, when it started and which units are affected. Add the brand or model and a photo, short video or error code if you have one.
My aircon is leaking. What could be wrong?
A blocked drain can cause steady dripping. A burst after shutdown can come from ice melting off the coil. A photo of where the water appears helps us assess it. Read about indoor leaks.
Does weak cooling mean I need a gas top-up?
Weak cooling can come from restricted airflow, ice or other faults. Refrigerant isn’t used up in normal operation, so if it’s low, we check why before recommending a top-up. About refrigerant top-ups.
What if I see an error code or blinking light?
Send the brand, model and code, or a short video of the blinking light. The same signal can mean different things depending on the model. Look up an error code.
Should I repair or replace my aircon?
Repair can make sense for a single fault on a sound system. If faults keep recurring or parts are hard to get, we can compare the repair cost with replacement.
Servicing and maintenance5 questions
What’s included in general servicing?
We clean the filters, coil, drain and blower in place. It’s the routine option for a unit that’s still cooling normally. See general servicing details.
When do I need a chemical wash or overhaul?
A chemical wash can clear deeper buildup behind lingering smells or weak airflow. An overhaul takes the unit apart when a wash can’t reach the buildup. We check which is needed before recommending one. Compare servicing options.
How often should I service my aircon?
The interval depends on how much you use it. Units that run heavily every day may need servicing every three to four months. Units used lightly can often go about six months.
Can I schedule regular servicing for the year?
Yes. You pay our usual per-unit rates upfront and keep those rates for 12 months. We schedule visits ahead and keep a record for each unit. See contract servicing terms.
What happens if I cancel a servicing contract?
We refund prepaid visits you haven’t used. While covered, contract units get priority repair booking and no diagnostic visit fee.
Installation and moving5 questions
What does an installation site survey cover?
We check the rooms, unit positions, pipe route, drainage and electrical access. The survey costs $30. We waive the survey fee if you proceed with the quoted installation. See what installation includes.
Can I keep my existing piping?
Sometimes. We check that the existing pipes are sound, correctly sized and compatible with the new system before recommending reuse.
Can you move or remove an existing unit?
Yes. For relocation, we check the new spot and which pipes can be reused. If the unit is coming out, we can recover the refrigerant, remove the equipment and dispose of it. See relocation details.
Can you check the aircon before I move in?
Yes. A pre-move-in inspection checks cooling, drainage and electrical condition. We provide a written report you can use at handover. See what the inspection covers.
Do I need approval to install aircon?
HDB and condo requirements depend on the setup. We check which approvals your installation needs during the site survey.
Warranty and follow-up3 questions
What does the workmanship warranty cover?
Repairs and servicing carry a 30-day workmanship warranty. If the same fault returns because of our work, we cover the labour to put it right. Installation workmanship is covered for one year.
Are replacement parts covered?
Replacement parts follow the distributor’s warranty for that part. We explain the parts and workmanship terms before you approve the work.
What should I do if the issue comes back after a visit?
WhatsApp us with the visit date and what the unit is doing now. We’ll review the original work and advise on the next step.

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