How much does an on-site inspection cost?

$30 per visit, covering all units at the same address. If you proceed with the quoted work, the $30 comes off the repair cost.

Can the technician fix the problem during the same visit?

Often, yes. If the fault is straightforward and the part is on the van, we fix it on the spot. If it needs ordered parts, we'll schedule a return visit with your approval.

What if there's nothing to fix?

You only pay the $30. We explain what we checked and what it rules out. If there's a real fault, we quote it. If not, we tell you why, and we don't invent a fix to make the visit pay.

Do I need to be home during the inspection?

Yes. We need access to indoor and outdoor units, and we'll walk you through the findings at the end. Most visits take 30 to 45 minutes.

Aircon On-Site Inspection

Most aircon faults share symptoms but have different causes. An on-site inspection narrows it down so you know what you're dealing with before spending on repairs. The visit's $30, waived if you proceed with the quoted work. For current rates, see the pricing page.

Not Sure If This Fits?

Tell us the symptom, unit type, and what changed recently. We'll assess and advise whether this is the right next step.

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What An On-Site Inspection Covers

A $30 diagnostic visit that isolates the root cause before any repair is quoted. Use this when the next step's unclear and guessing could send you to the wrong service. Common situations where an inspection fits:

You only know the symptom
Not cold, leaking, noisy, tripping, or showing an error, but the failed part is still unclear.
The fix didn't hold
The unit was cleaned, topped up, or repaired, and the same issue came back.
The next step is expensive
Before approving compressor, PCB, or replacement work, confirm what actually failed.

When to Start Elsewhere

An inspection diagnoses faults. If the path's already clear, go straight to the direct service.

Unit is cooling normally and just due for a clean
General servicing is the better starting point.
You already know what's wrong and want it fixed
Skip straight to the relevant repair path.
Moving into a new property and need a condition report
A pre-move-in inspection covers handover documentation better than a fault diagnosis visit.

What We Check During Diagnosis

We test whichever areas are relevant to the symptom until the likely root cause is isolated.

Where We Look for the Fault

We check the areas tied to the symptoms until we've isolated the root cause.

Area	What we check
Airflow	Filter condition, coil obstruction, blower output, and room response under load.
Drainage	Condensate flow, drain pan condition, pipe slope, and discharge path.
Electrical	Wiring integrity, capacitor health, PCB response, sensors, and breaker load.
Mechanical	Fan motor operation, vibration, compressor function, and abnormal noise.
Refrigerant	Pressure readings, leak indicators, and charge level.

How the Visit Works

From booking to diagnosis to decision. No work starts without approval.

Describe your situation
Tell us the symptom, unit brand and model if you know them, and any recent servicing or repair history.
We pinpoint the fault
We work through the relevant areas systematically until we've isolated the likely root cause.
We explain the findings
You get a plain-language explanation of what failed, what caused it, and what the repair options are.
You decide what happens next
If the repair's straightforward and parts are on the van, we can start the same visit. Otherwise we schedule a return.

What You Get

A diagnosis, not more guesswork.

Root cause narrowed down
You know what likely failed and why, instead of matching a symptom to a random service.
Repair quote if work is needed
We spell out parts, labour, and next steps before you decide.
No commitment to proceed
Approve the quote, take time to think, or decline. The $30 covers the visit regardless.