River Valley office cassette leaked after relocation: hose kinked
A River Valley office cassette stayed dry for years, then leaked days after being relocated during a fit-out. This sheltered valley corridor sees frequent office and condo fit-out changes. A drain hose kinked on the new run is easy to miss until the leak actually starts.
By Team Snowflake | Reviewed 11 Jul 2026
Case summary
Samsung Cassette5 years oldOfficeRiver Valley, Singapore
- Concern
- The office manager worried the cassette itself had been physically damaged during the relocation and would need full replacing.
- Found
- Drain hose kinked on the new run after relocation, restricting water flow and causing backup
- Key check
- Traced the drain hose's new route for kinks before assuming the cassette itself was damaged
- Result
- The cassette has stayed completely dry since the hose was rerouted properly a few weeks ago. The office manager avoided paying for cassette repair or replacement that the actual fault never required.
What we were told
The office manager said it had never leaked before and started dripping about three days after being moved to a new position during a fit-out. The drip was slow but steady. No other part of the office had reported any issue since the move.
What we checked
We treated the timing right after the relocation as the strongest lead rather than assuming the cassette had been damaged in the move. A genuine cassette fault usually shows other symptoms too, such as weak cooling, which was not the case here. We traced the new drain hose route first.
The cassette itself powered on and cooled normally throughout, with no fault codes or unusual behaviour at all.
The drain hose had a sharp kink at the exact point where it was rerouted during the relocation.
Water was backing up behind the kink and eventually overflowing at the cassette's drain outlet each time.
No other part of the drainage path showed any blockage, sludge, or separate damage of its own.
What we found
When the cassette was relocated during the fit-out, the drain hose had to take a new route to reach the existing drain point. That new route included a sharp bend that restricted water flow more than intended. At normal condensate volume, most water still cleared, but during heavier runtime the kink backed up enough water to overflow at the cassette, which looked like a fault in the unit itself rather than the hose.
What fixed it
We rerouted the drain hose with a wider bend radius to remove the kink and confirmed steady flow along the full new run. We did not recommend any cassette repair, since the unit itself tested completely normally throughout the visit. We advised checking hose routing specifically after any future office relocation or fit-out change.
Outcome
The cassette has stayed completely dry since the hose was rerouted properly a few weeks ago. The office manager avoided paying for cassette repair or replacement that the actual fault never required.
What this case teaches us
A leak after relocation often means a kinked hose, not cassette damage
- A leak that starts right after a relocation is more likely a routing issue than actual cassette damage.
- A drain hose kinked on a new run can restrict flow enough to cause backup and overflow.
- Ask whether the drain hose's new route was checked for kinks before quoting cassette repair or replacement.
Related reading
Ready to get started?
Tell us what’s going on. Symptoms, setup, photos, anything we should know. We’ll assess and come back with the right next step.