Fujitech aircon warranty: two figures that disagree
Fujitech prints warranty lengths inside its product listings, and the two it prints do not match. No terms document sits behind either number. An owner buying a Fujitech aircon in Singapore holds a specification line, not a set of conditions.
By Team Snowflake | Updated 18 Aug 2026
Two figures, printed in a spec block
Fujitech publishes aircon warranty lengths in two places, and the numbers differ. The window inverter listing covers models FW-08IVT and FW-13IVT, and both spec blocks close with a line reading two years sparepart and eight years compressor. The casement listing for the NCB-07CI ends its feature bullets with a one-year parts warranty and a five-year compressor warranty.
Neither figure governs the other. Both listings are live on the brand's own Singapore site, and nothing there reconciles them. There is no single Fujitech warranty length to quote. There is only the number attached to the unit you actually bought.
The four multi-split systems publish no duration at all. System 1, System 2, System 3 and System 4 each carry a service bullet reading Warranty Protection, and the larger two add the phrase comprehensive coverage for peace of mind. No years appear, no parts list, no conditions.
Placement tells you what these numbers are. On the window listing the warranty line is the last item in the specification list, sitting under voltage and power draw. On the casement listing it is the last selling bullet, next to claims about slim depth and modern design. Both are written to help a sale, and nothing published turns either into a term.
| Where you look | What Fujitech prints there | What it leaves unwritten |
|---|---|---|
| Where you lookWindow inverter listing, FW-08IVT and FW-13IVT | What Fujitech prints thereTwo years sparepart, eight years compressor | What it leaves unwrittenStart date, labour, exclusions, claim route |
| Where you lookCasement listing, NCB-07CI | What Fujitech prints thereOne year parts, five years compressor | What it leaves unwrittenStart date, labour, exclusions, claim route |
| Where you lookMulti-split listings, System 1 through System 4 | What Fujitech prints thereWarranty Protection, with no length given | What it leaves unwrittenThe length itself, and everything beneath it |
| Where you lookSite terms and conditions page | What Fujitech prints thereNo warranty clause of any kind | What it leaves unwrittenEvery condition the product listings omit |
Match the number to the model code
The model code decides which figure applies to you. FW-08IVT is the 8,000 BTU window inverter and FW-13IVT is the larger one in the same range, and both carry the eight-year compressor line. NCB-07CI is the 7,500 BTU slim casement unit, and it carries the five-year one. Owning a Fujitech aircon tells you nothing about which set you hold.
Find that code on your invoice before you assume anything. The window listing sells by model, so a purchase record from the site should name FW-08IVT or FW-13IVT outright. The casement listing sells by service option instead, so the code appears in the product name rather than in the variant you pick, and it can drop off the paperwork entirely.
Ask the seller to put the model code and the warranty figure on the same document. That takes one line and removes the argument completely. Without it, a claim in year three rests on agreeing which listing applied on the day of sale.
What sparepart cover leaves you paying
The published wording reaches parts and one component, then stops. Sparepart and compressor are the only things either figure names. Labour goes unmentioned. So do refrigerant, transport, and any charge for attending the flat. Nothing published says those sit inside the cover, and nothing says they sit outside it.
Silence is not cover. A warranty naming only parts should be read as a parts entitlement, with the work around the part billed until somebody puts the opposite in writing. Planning that way costs nothing if the answer turns out kinder.
The multi-split listings name R410A as the refrigerant, which matters at claim time. Refrigerant is consumed on any sealed-system repair, and no Fujitech page puts it inside the figure. Budget for it as a line you pay.
Splitting a compressor quote into two halves
One half is the component. The other half is everything done to fit it. On a window unit still inside the eight-year line, the component half should read as free of charge. On a casement unit past its fifth year, both halves land on you.
Establish who is making the warranty decision. A repair firm with no relationship to the seller of record cannot commit Fujitech to supplying a part. Where a free compressor is doing heavy lifting in a quote, get that confirmation from the seller of record directly.
No start date appears anywhere
Fujitech never says when the clock starts. Purchase, delivery, installation: the product listings name none of the three. The site's terms and conditions page runs through copyright, feedback, indemnity and termination without a single warranty clause. The end date of your cover is undefined on the day you pay.
The gap bites hardest on a renovation job. Equipment bought at the start of a package often waits in its carton while other trades finish. If the term runs from purchase, that waiting time comes out of your cover. If it runs from installation, it does not.
Settle the point at the counter rather than at the fault. Ask for a commencement date to be written onto the invoice itself, then keep the delivery order and the installation record beside it. Three dated documents answer the question without anyone relying on memory.
The other published pages do not fill the gap either. The FAQ covers ordering, cancelling a pending order, currency and delivery timing. The return and refund policy covers goods coming back in their packaging. Neither mentions warranty once.
Installation is priced and sold as its own job
The window listing prices fitting separately from the unit. It quotes a standard installation fee of S$160 to S$190, and adds S$135 per stainless steel bracket where one is needed. Items or services not specified are charged separately, and final costs follow a thorough site inspection.
That same listing carries a plain notice: air conditioner installation services are non-refundable and non-exchangeable once completed. The notice appears on the window listing only. The casement and multi-split listings sell installation as a chosen option without printing it, and the multi-split listings add a replacement option alongside those two.
Nothing published says whether installation workmanship carries any cover, or for how long. Bracket fixing, drain fall, flare joints and pipe runs are installer work, and every Fujitech page is silent on all of it. A leaking drain in month two is not obviously a parts claim.
Treat the fitting as a second agreement. Ask the installer what he stands behind, for how long, and get that answer onto the same invoice as the unit. A warranty figure on the box says nothing about the bracket holding it up.
Where a return ends and a warranty would begin
The refund policy is not warranty cover, and it is easy to mistake one for the other. Goods must come back with the receipt, in good condition, in their original packaging and original shipping container. Anything used or damaged by the customer gets no refund.
Return transport sits with you. The policy states that Fujitech is not responsible if the shipment is lost in return transit, and that a refund follows within seven days once the goods have been checked and confirmed. Returns go to the Marsiling address printed on the policy page.
An installed aircon is past all of that. Once a unit is on the wall and running, no return route remains, and the only thing left is whatever warranty exists. That is exactly why the missing conditions matter more here than on a small appliance.
An E-Warranty link with no terms attached
The site carries an E-Warranty item in its services menu. The link leaves fujitech.sg and opens a registration form on an outside host, which submits to a Google form behind it. The first field asks which product category you bought, with air-con at the top of the list.
Treat the form as useful rather than binding. Submitting it puts your purchase onto a record the seller can search, which helps at claim time. Nothing published makes it a condition of cover, and no deadline appears on any page. If someone later says late registration ended your warranty, ask which document says so.
Keep your own proof that you submitted it. A form hosted away from the brand's own site is not a record you can pull up on demand. Capture the completed form before sending, and file any confirmation email beside the invoice.
A physical warranty card would be the document that actually governs, and nothing published describes what documentation ships in the box. Product listings are marketing surfaces and change without notice. Exclusions, void conditions, transferability, territory and claim procedure appear nowhere on the site, so a card in the carton or written confirmation from the seller is the only thing that could fix them. Ask which of the two you are getting while the purchase is still recent.
One message to the seller, sent early
Fujitech is the brand of Chong City Air-con & Electrical, which by its own account has traded since 1972. The contact page lists a Marsiling industrial address, a mobile number, and Monday to Saturday hours from 9am to 6pm. Send the question while the unit is working, not while it is broken.
Ask five things in one message. The date the warranty runs from. Whether labour and refrigerant sit inside the figure or outside it. Whether cover passes to a new owner. What ends it early. Where a claim gets lodged, and with whom.
Request the answer in writing, then file it with the invoice. A verbal reply from a busy counter carries no weight in year four. The FAQ publishes an email address for enquiries, so there is a written channel available. With this little on the site, that file becomes the only record either side holds.
The figure only helps on one kind of fault
The compressor is the only component Fujitech attaches a long number to. Everything else falls under the short parts figure, which is one year on the casement and two years on the window units. Past that point the warranty stops taking part in the decision.
Work an example. A casement unit in year two with a failed fan motor sits outside its one-year parts figure and inside its five-year compressor figure, so the cover answers nothing useful. The question reverts to repair cost against age and condition.
For a multi-split, plan as though no term is published, because none is. System 1 through System 4 give an owner no figure to work against. Whatever cover exists lives on a card, or in whatever the seller will confirm in writing.
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