novita Aircon Warranty: Three Years on the Compressor

novita's online warranty terms state no length at all. They say the warranty is valid for the period stated in the operation instruction or invoice, and that the clock starts on the original purchase date. The document that governs your unit shipped inside the carton.

The operating instructions do print it. For the NAC12000UV-i, novita's limited warranty runs 36 months on the compressor and 12 months on all parts, both running from the original purchase date. The same clause says the cover does not include installation, removal or reinstallation.

The older NAC12000 manual prints the identical split. Thirty-six months on the compressor, twelve on all parts, from original purchase. Two product generations apart, those two periods held steady while several terms around them moved.

Shop listings are where the figure gets mangled. One retail page shows a flat one-year warranty with no compressor term; another shows a year on parts alongside five years on the compressor. Neither matches novita's manual, and the manual is what a service counter reads.

The 36-month figure protects one component. Every other part carries twelve months, and that includes the fan, the control panel and the built-in UV-C LED the current models are sold on. Most faults an owner meets in years two and three land on the wrong side of that line.

Consumables never had cover. The terms exclude consumable parts and accessories exhausted through usage, and separately exclude parts that need replacing through ordinary wear, corrosion or staining. Filters sit there. So does cosmetic damage, which the manual spells out as cracks, dents and scratches on the exterior casing.

novita caps its exposure in the same document. In no event shall any recovery against novita exceed the actual price paid for the product. On a portable bought during a sale, that ceiling sits lower than most owners assume, which is worth remembering when deciding how much to spend chasing a fault.

One line in the fine print matters around month eleven. Replacement parts and products assume the remaining original limited warranty. A part fitted under a claim does not start a fresh clock, it inherits whatever is left of the old one.

novita runs carry-in cover and says so in plain words. No outdoor servicing will be provided. Any product to be repaired must be sent to the service centre directly, and the purchaser is fully responsible for the delivery and the subsequent collection.

The service centre sits at 8 Tagore Drive, open Monday to Friday, closed for lunch between 12.30pm and 1.30pm, shutting at 5pm. A 24/7 drop-and-pick arrangement runs alongside those hours. That solves the handover, not the trip.

Moving the unit is charged if you do not move it yourself. The website terms put collection and return at S$40. The current manual quotes S$20 one way and S$40 both ways. The older manual quoted S$18 and S$36. Confirm which figure applies before booking, not after.

Those hours are also the hours a claim gets worked on. The manual says the standard carry-in cover runs during normal business hours, local holidays excluded. It also warns that a service charge is levied where the fault turns out to sit in the excluded list.

Transit damage lands on the owner in both directions. Improper transportation appears in the exclusion list, and the same document makes you responsible for delivery. A unit knocked about on the way to Tagore Drive can arrive as an uncovered unit.

Move it upright. The manual instructs transporting the unit vertically, and says a unit carried on its side should be stood up and left unplugged for six hours before use. Photograph the casing before it leaves the flat, because cosmetic damage is excluded and the condition on the day is worth recording somewhere.

The wording targets the warranty, not the part. novita states the limited warranty is void if you use any non-original filters, parts or accessories. It is also void for any servicing novita has not approved. A second clause voids cover if an unauthorised filter, component or part is fitted, or the unit is modified.

Filters are where owners trip. They are the one item swapped without a thought for paperwork, and generic replacements are easy to find. novita lists its own electrostatic filter for these air conditioners at S$24, which is small money against the cover it keeps alive.

The same logic governs repairs. Unauthorised product alteration, modification or repair sits in the exclusion list, and unauthorised servicing is named in the void clause itself. A general repair shop opening the casing during year one puts the 36-month compressor term at risk along with everything else.

How far novita presses that clause is not written down anywhere. The terms state the outcome and do not tie it to related faults. Plan against the literal wording, because the literal wording is what you would be arguing against.

novita sells two paid options, and the manual prices both for the NAC12000UV-i. Converting the first twelve months to onsite service costs S$120 per unit. Adding a further twelve months of carry-in cover costs S$150 per unit. Both have to be bought inside the standard one-year term.

Neither one reaches the compressor. The manual states that the onsite conversion and the carry-in extension both apply to all other parts excluding compressor. Neither is available for the compressor in year four, once the standard 36-month term has expired.

Buying the onsite conversion changes who travels, not what gets billed. novita provides onsite service during normal business hours, holidays excluded, performed either by novita or an appointed novita service provider. A service-transportation charge of S$30 per trip applies where the breakdown did not result from standard product usage.

The two documents do not describe the same scope. The website's extended terms cover all parts excluding replaceable filters, with no mention of the compressor at all. The model manual excludes the compressor outright. For an aircon, the manual is the model-specific document, and it is the safer assumption to plan against.

The commencement rule catches buyers out. Cover runs from the date of product purchase or installation, whatever date the extension itself was bought. Paying in month eleven does not buy twelve fresh months starting in month eleven.

Registration gates the paid cover as well as the free cover. The extended terms require that the standard one-year e-warranty application was submitted first. Miss the registration window and both doors shut together, which is the strongest argument for registering on day one.

The store and the manual are out of step on where to buy. novita's website carries a single aircon extension listing, and it names the older NAC12000, NAC14000, NAC12000UV and NAC14000UV. It offers the onsite conversion at S$120, the added carry-in year at S$150, or both together at S$270. The manual for the current models points at estore.novita.com.sg/nac-services, which does not resolve to a listing. Ask before assuming the option is still sold for your unit.