Haier Aircon Warranty: Two Official Pages, Two Terms

Haier aircon sold in Singapore is marketed by Sumber Co Pte Ltd, which publishes warranty text in two places. The terms and conditions page opens with two years, while the FAQ answers the same question with twelve months. Neither page carries a revision date, and a copyright line dating the site to 2022 says nothing about when either text last changed.

The wording differs as much as the number. The terms page warrants against defects in materials for a period of 2 year from the purchase date, under normal use and service. The FAQ lists entitlements instead: twelve months of agent warranty with all parts and labour included, then sixty months on the compressor alone.

The terms page names no compressor period at all. Clause 3 states only that the compressor and parts are warrantied subject to conditions, then sets those conditions out, so sixty months exists on one page and is missing from the other.

The FAQ adds a limit that both figures share: cover reaches only Haier aircon marketed by Sumber Co. A set brought in through some other channel sits outside these terms whatever its age, so the owner of a parallel import starts from a different place.

Sumber Co asks for online warranty registration within fourteen days of installation. The FAQ lists what to have ready: an e-copy of the original receipt, the equipment model and serial number, the installation report, and a redemption form where one applies. It also asks owners to retain the original receipt for verification.

Paperwork is not merely administrative here. Clause 4a makes the warranty void where a claimer cannot provide the required documentation for proof of purchase and installation date. The file you build in the first fortnight is the file a claim rests on years later.

The installation report is the item households most often lack. It comes from whoever fitted the unit rather than the shop that sold it, and it is easiest to ask for on the day; chasing an installer much later is a different job.

A lost receipt has a published route: the FAQ directs owners back to the dealer who sold the unit for a copy of the purchase information. That works while the dealer is still trading, which argues for doing it early.

The compressor entitlement reaches the compressor and stops. The FAQ heads it a compressor only warranty. It then states that costs of parts, refrigerants and labour will be borne by the homeowner, so Sumber Co supplies the compressor while everything around it lands on the owner's bill.

That is a real benefit, and it is narrower than sixty months sounds. Changing a compressor is a day of skilled work rather than a part swap. Refrigerant must be recovered, the replacement set in and brazed, the system evacuated, the drier renewed, and fresh gas weighed back in. Once the agent warranty has lapsed, every one of those lines belongs to you, and the gas is charged even where the compressor is free.

Insist that the invoice separates the free component from the paid work. Where a compressor is replaced under the sixty-month term, it should appear at nil. Each remaining item should carry its own price; one rolled-up total leaves no way to tell whether the entitlement was applied.

Three clauses cap what any claim can reach. Clause 2 gives Sumber Co the final decision on whether a defective part is repaired or replaced. Clause 6 excludes consumable parts and materials, naming filters, belting and batteries. Clause 5 rules out losses and damages arising from a breakdown, so knock-on costs during a failure sit outside.

Clause 3 makes routine servicing a precondition of the compressor and parts cover. Clause 3a puts routine servicing in the hands of an authorised dealer, for the length of the warranty, with the customer paying; Clause 3b requires proof of that servicing with a claim.

The FAQ approaches the same ground from a different angle. It says maintenance and servicing are not covered and places the duty on the homeowner to engage a qualified technician, keeping the right to refuse a claim arising from lack of maintenance. That is a different requirement from an authorised dealer.

Neither page defines what regularly means. The only cadence figure on the site recommends quarterly servicing for units used daily, guidance about performance rather than a warranty condition. Clause 3b is the half that bites, because a compressor claim lodged without servicing records is incomplete on its face.

Clause 1 adds a matching requirement on the install side: cover applies only to product installed and serviced by a skilled aircon specialist, which puts the standard of the original fitting inside the warranty position. Clause 4d reinforces it, voiding cover where the unit was not installed, maintained or run to the manufacturer's instruction.

Two events end the warranty outright, separately from the period expiring. The FAQ states that cover ends when the aircon is relocated before the end of the warranty period, and when it is exported out of Singapore. Both stop the warranty rather than merely defending a single claim.

Relocation is not defined anywhere: the FAQ does not say whether shifting a condenser along the same ledge counts, or only a move to another address. Clause 1 draws a geographic boundary as well, applying cover on the Singapore main island and not on offshore islands. The gap matters most during a renovation, where units come down and go back up inside the same flat.

Split systems carry a matching rule that catches partial replacements. Clause 3c holds the warranty valid only in accordance with compatible matching of Haier indoor and outdoor unit. The FAQ separately voids cover where the aircon is connected to another brand or make, so swapping one failed fan coil for a cheaper unit from elsewhere puts the whole system outside the terms.

Two void lists run in parallel, and they are not identical. Clause 4 on the terms page reaches altered or removed serial numbers on the unit or compressor, misuse, owner neglect and damage in transit. It also names fire and lightning, abnormal voltage, and an incoming supply drawn from a generator set or non-land power source. Wear and tear from a harsh or corrosive environment sits on its own line, the clause to read where a condenser faces the sea or a busy road.

The FAQ list adds grounds the terms page never uses. Use of any part other than genuine Haier parts voids cover. That takes in a past repair fitted with a generic capacitor or board.

Electrical supply of improper voltage or frequency appears again; so does a failure to follow Haier instruction on application, installation, use, servicing or maintenance. Failure to comply with local codes and standards appears too.