Haier aircon warranty: two official pages, two terms
Sumber Co markets Haier aircon in Singapore and publishes warranty text across two of its own pages. Those pages state different standard terms. Until one is confirmed against your invoice, you do not know what you hold.
By Team Snowflake | Updated 18 Aug 2026
Two Sumber Co pages, two standard terms
Haier aircon sold in Singapore is marketed by Sumber Co Pte Ltd, which publishes warranty text in two places. The terms and conditions page opens with two years. The FAQ answers the same question with twelve months. Both pages sit on the same site, and neither carries a revision date. A copyright line dates the site to 2022, which says nothing about when either text last changed.
The wording differs as much as the number does. The terms page warrants the product against defects in materials, for a period of 2 year, counted from the purchase date, under normal use and service. The FAQ instead lists entitlements: twelve months of agent warranty with all parts and labour included, then sixty months on the compressor alone.
The terms page names no compressor period at all. Clause 3 states only that the compressor and parts are warrantied subject to conditions, then sets those conditions out. Sixty months exists on one page and is missing from the other.
The FAQ adds a limit that both figures share. Cover reaches only Haier aircon marketed by Sumber Co. A set brought into the country through some other channel sits outside these terms whatever its age, so the owner of a parallel import starts from a different place entirely.
Treat neither figure as settled until Sumber Co confirms one against your unit. Ask which document governs a claim on your model and serial, then keep the reply.
| Where Sumber Co publishes it | What it states | How to treat it |
|---|---|---|
| Where Sumber Co publishes itWarranty terms and conditions, opening sentence | What it statesTwo years, counted from the purchase date | How to treat itThe longer reading, worded against defects in materials |
| Where Sumber Co publishes itWarranty terms and conditions, footnote | What it statesA third year on spare parts, where a promotion granted it | How to treat itLabour and part transport are excluded from that year |
| Where Sumber Co publishes itFAQ, standard warranty answer | What it statesTwelve months agent warranty, parts and labour included | How to treat itThe shorter reading, and the only one putting labour inside the standard term |
| Where Sumber Co publishes itFAQ, standard warranty answer | What it statesSixty months on the compressor alone | How to treat itAbsent from the terms page, so confirm it before relying on it |
| Where Sumber Co publishes itFAQ, standard warranty answer | What it statesCover applies to units marketed by Sumber Co | How to treat itA parallel import is outside the terms at any age |
| Where Sumber Co publishes itFAQ, warranty start answer | What it statesThe period runs from the date of installation | How to treat itThe terms page counts from the date of purchase instead |
Plan against the shorter reading
Budget as though full cover runs twelve months and the compressor entitlement runs sixty. That assumption costs nothing if the two-year clause turns out to govern your unit. It protects you if it does not.
The labour line is the reason. Only the FAQ says who pays for the visit, and it places parts and labour inside the first twelve months. The terms page speaks to defects in materials and stays silent on who pays to fit a replacement. Clause 2 promises repair or replacement of a defective part, without saying who carries the cost of the work.
Fourteen days from installation, and the paperwork behind it
Sumber Co asks for online warranty registration within fourteen days of installation. The FAQ lists what to have ready before submitting: an e-copy of the original receipt, the equipment model and serial number, the installation report, and a redemption form where one applies. It also asks owners to retain the original receipt for verification.
The registration page itself carries no terms. It is headed Customer Detail and invites you to fill in a form for product registration, nothing further. The deadline and the document list appear only in that FAQ answer, so read the answer before you open the form.
Paperwork is not merely administrative here. Clause 4a makes the warranty void where a claimer cannot provide the required documentation for proof of purchase and installation date. The file you build in the first fortnight is the file a claim rests on years later.
The installation report is the item households most often lack. It comes from whoever fitted the unit rather than the shop that sold it, and it is easiest to ask for on the day. Chasing an installer for paperwork much later is a different job entirely.
A lost receipt has a published route. The FAQ directs owners back to the dealer who sold the unit for a copy of the purchase information. That works while the dealer is still trading, which argues for doing it early rather than on the day something fails.
When the purchase date and the install date are months apart
The two pages disagree about which date starts the clock. The FAQ states the warranty period starts from the date of installation. The terms page counts from the date of purchase. A renovation that puts months between the two turns that disagreement into money.
Ask for both dates on paper, then ask Sumber Co which one it applies. Units bought early inside a bundle and fitted only at handover carry the widest gap. The registration deadline compounds it, since those fourteen days run from installation while one of the two published terms does not.
Neither page addresses a unit that changes hands. There is no transfer clause, and no statement that cover cannot pass to a new owner. The terms are silent on this. If a resale flat came with Haier units already fitted, resolve that silence with Sumber Co rather than assuming an answer in either direction.
What sixty months on the compressor actually buys
The compressor entitlement reaches the compressor and stops. The FAQ heads it a compressor only warranty, then states that costs of parts, refrigerants and labour will be borne by the homeowner. The plain reading is that Sumber Co supplies the compressor while everything around it lands on the owner's bill.
That is a real benefit, and it is narrower than sixty months sounds. Changing a compressor is a day of skilled work rather than a part swap. Refrigerant must be recovered first, then the replacement is set in and brazed, the system evacuated, the drier renewed, and fresh gas weighed back in. Once the agent warranty has lapsed, every one of those lines belongs to you. Refrigerant sits explicitly on the homeowner's side of the FAQ sentence, so the gas is charged even where the compressor is free.
Insist that the invoice separates the free component from the paid work. Where a compressor is replaced under the sixty-month term, it should appear on the bill at nil, and each remaining item should carry its own price. One rolled-up total leaves no way to tell whether the entitlement was applied or quietly absorbed.
Three clauses cap what any claim can reach. Clause 2 gives Sumber Co the final decision on whether a defective part is repaired or replaced. Clause 6 excludes consumable parts and materials, naming filters, belting and batteries. Clause 5 rules out losses and damages arising directly or indirectly from a breakdown, so knock-on costs during a failure sit outside the cover.
The third year, and the 3+6 campaign
The terms page footnote adds a third year in one narrow form. It covers spare parts only. Labour and the transportation cost of spare parts replacement are not included, and owners are pointed at retail partners to claim once a fault has been verified. It applies only where a promotion granted it.
The FAQ describes a different extended package, tied to what it calls the 3+6 promotional campaign. That version runs twenty-four months of agent warranty with all parts and labour included. A further twelve months follows on parts alone, with refrigerant, labour and repair falling to the homeowner. The compressor runs seventy-two months, again on its own.
No dates are published for that campaign. The FAQ restricts it to units purchased and installed while the campaign ran, yet nothing on the site tells an owner whether a given purchase fell inside it. That answer has to come from the invoice or the dealer. If a seller quotes the extended figures, have the campaign named on the paperwork at the point of sale.
Servicing at your own cost is written in as a condition
Clause 3 makes routine servicing a precondition of the compressor and parts cover. Clause 3a puts routine servicing in the hands of an authorised dealer, for the length of the warranty, with the customer paying. Clause 3b then requires proof of that routine servicing to accompany a claim.
The FAQ approaches the same ground from a different angle. It says maintenance and servicing are not covered, places the duty on the homeowner to engage a qualified technician, and keeps the right to refuse a claim arising from lack of maintenance. Authorised dealer and qualified technician are not the same requirement.
Neither page defines what regularly means. The only cadence figure anywhere on the site sits in a general servicing answer, which recommends quarterly servicing for units used daily. That answer is guidance about performance and longevity rather than a warranty condition, so it does not settle the clause. Clause 3b is the half that bites, because a compressor claim lodged without servicing records is incomplete on its face.
Clause 1 adds a matching requirement on the install side. Cover applies to product installed and serviced by a skilled aircon specialist, which puts the standard of the original fitting inside the warranty position. Clause 4d reinforces it. Cover is void where the unit was not installed, maintained or run to the instruction the manufacturer gives.
Booking a cleaning without breaking clause 3a
Clause 4e reaches past cleaning and into repair work. It voids cover where repairs, modifications or connections have been made by anyone Sumber Co has not authorised. Any work by an outside contractor, this one included, therefore raises a warranty question that is better settled before the job than argued after it.
Ask Sumber Co for the authorised list in writing before the first cleaning. The site publishes a dealer page for purchases and takes service enquiries on a published line, so the question has somewhere to go. Settle it once and the answer covers every visit afterwards.
What ends the cover, and what voids it
Two events end the warranty outright, separately from the period expiring. The FAQ states that cover ends when the aircon is relocated before the end of the warranty period, and when the aircon is exported out of Singapore. Neither is framed as a defence against a single claim. Both stop the warranty.
Relocation is not defined anywhere. The FAQ does not say whether shifting a condenser along the same ledge counts, or only a move to another address. Clause 1 draws a geographic boundary as well, applying cover on the Singapore main island and not on offshore islands. The gap matters most during a renovation, where units come down and go back up inside the same flat. Ask Sumber Co in writing before a unit leaves the wall.
Split systems carry a matching rule that catches partial replacements. Clause 3c holds the warranty valid only in accordance with compatible matching of Haier indoor and outdoor unit. The FAQ separately voids cover where the aircon is connected to another brand or make. Swapping one failed fan coil for a cheaper unit from elsewhere puts the whole system outside the terms.
Two void lists run in parallel, and they are not identical. Clause 4 on the terms page reaches altered or removed serial numbers on the unit or compressor, misuse, owner neglect and damage in transit. It also names fire and lightning, abnormal voltage, and an incoming supply drawn from a generator set or non-land power source. Wear and tear from a harsh or corrosive environment sits on its own line there, which is the clause to read where a condenser faces the sea or a busy road.
The FAQ list adds grounds the terms page never uses. Use of any part other than genuine Haier parts voids cover, which takes in a past repair fitted with a generic capacitor or board. Electrical supply of improper voltage or frequency appears again. So does a failure to follow Haier instruction covering application, installation, use, servicing or maintenance, along with failure to comply with local codes, standards or industry specifications. Read both lists, because a claim can be assessed against either.
Use after a partial failure
One void condition deserves separate attention, because owners trigger it by being patient. The FAQ voids cover for defects or damage due to use after a partial failure. A unit that half works, and keeps running because it half works, sits inside that wording.
Partial failure looks unremarkable from the room. Cooling that has faded without stopping. A unit that trips the breaker once a fortnight and behaves in between. Water appearing under the fascia on humid days. Ice on the pipework that clears by evening.
Stop the unit and report the fault rather than working around it. Moving the family to another room, running fan mode, or resetting the breaker each time all amount to use after a partial failure in the sense that clause describes.
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