EIKOU aircon warranty: one year, and nobody vouches
EIKOU publishes no warranty terms for Singapore. The only internal page on its site is a registration form. Every figure an owner can find belongs to Gain City, and Gain City disclaims the one it prints.
By Team Snowflake | Updated 18 Aug 2026
One page on the brand site, and no terms on it
EIKOU publishes no warranty terms for Singapore. The brand site, eikou.com.sg, carries one internal page, and that page is a warranty registration form. Every product category link on the homepage leaves the site and lands on gaincity.com.
The registration form states no cover either. Its only warranty line reads: Get access to warranty coverage, service support, and important updates. No length appears, no component list, no exclusion, no start date and no claim procedure.
The corporate record explains the shape of that site. Eikou Pte Ltd was incorporated on 24 July 2024 under UEN 202430029C. Its registered address is 8 Ang Mo Kio Industrial Park 2, Singapore 569500, and Gain City Best-Electric Pte Ltd is registered at the same address.
Take that as a registry fact rather than a verdict. The filings put two companies at one address. They do not say how the badge is sourced or who honours a claim. What follows is narrower: going past the retailer to reach the manufacturer may not lead anywhere different.
What an absence of terms does not prove
Publishing nothing online is not the same as covering nothing. Warranty documents in this market often live only on a card inside the carton and never reach a website. The absence is a fact about the site, not a judgement on the equipment.
What it costs you is narrower. Nothing online can be quoted back at a seller during a dispute, so whatever paper arrives with the unit governs. Open the carton before the installer packs up, photograph any card or leaflet in there, and store the original with the receipt.
Every number you can find belongs to a shop
Gain City prints one year on EIKOU aircon. The specification block on the EIK-07CI casement page reads, word for word, Warranty: 1 Year(s), and the same field carries the figure across the range. Its EIKOU aircon category lists twenty-six products, spanning System 2, System 3 and System 4 alongside the casement.
Gain City then declines to stand behind its own field. A disclaimer on the same page says the information is taken directly from the manufacturer's or agent's website. It adds that the page may not be accurate, and recommends checking the manufacturer's site instead. That instruction has nowhere to go, because the manufacturer's site publishes no specification sheet, no manual and no warranty page.
One other seller publishes a figure. ElectronicsCrazy sells the EIK1400 portable rather than the split range. Its product page reads 1 Year Warranty and its policy panel reads 1 Year (Manufacturer Warranty). That phrase is the only manufacturer attribution located anywhere, and it sits on a machine Gain City does not stock. The same seller's terms and conditions page states no warranty period at all.
No component breakdown exists in any source. Nothing states a compressor period, a parts period or a labour position for any EIKOU model. Brands sold in this market usually print a compressor figure separately, and it is normally the longest number they publish. EIKOU publishes none.
| The figure you saw | Who actually published it | What to do with it |
|---|---|---|
| The figure you sawOne year, in a product specification field | Who actually published itGain City, which disclaims that field on the same page | What to do with itAsk for it in writing on the invoice before relying on it |
| The figure you sawOne year, labelled a manufacturer warranty | Who actually published itElectronicsCrazy, on the EIK1400 portable only | What to do with itThe sole manufacturer attribution found, from a seller stocking no split systems |
| The figure you sawThree years on installation | Who actually published itGain City's installation warranty, not an EIKOU term | What to do with itCovers the fitting work, and only where Gain City installed it |
| The figure you sawFive, six or eight years | Who actually published itGain City paid extended service contracts | What to do with itBought separately, and excludes what a manufacturer warranty already covers |
| The figure you sawTwelve months after a repair | Who actually published itGain City's repair warranty on its own work | What to do with itRuns from the repair date, not from the date you bought the unit |
| The figure you sawA compressor period of any length | Who actually published itNobody, in any source located | What to do with itPlan the compressor as uncovered until a document says otherwise |
The long numbers are Gain City programmes
Three, five, six and eight years all surface while shopping for an EIKOU aircon. None of them is an EIKOU term. Each is a Gain City programme with its own published page, and each answers a different fault from the machine's own cover.
The three-year figure is installation cover, and Gain City applies it to residential aircon it installs. It takes effect once installation is complete and the particulars are registered on the Gain City website, and a Gain City invoice is required at claim time. The exclusions name general maintenance, the use of old pipes, and water leakage from a blocked drainpipe.
The five, six and eight-year figures are paid service contracts from Gain City Best-Electric Pte Ltd. The published plan table sets five years on three of the five plans, six on one and eight on the longest. The contract text puts the term differently, at two to eight years, and requires the contract to be taken up within thirty days of purchase or delivery.
Those contracts sit outside a manufacturer's cover rather than on top of it. The term is stated as inclusive of the manufacturer's original written warranty period, and the exclusion list names products still covered by that warranty. Aircon installation warranty is excluded too, and the eight-year plan is void without an active quarterly servicing plan from the same retailer.
A separate repair warranty covers Gain City's own work: the repair and the parts replaced, against poor workmanship and defects, for twelve months from the date of repair. A dripping drain pipe in the second month is an installer question. A dead fan coil board is a product question.
Gain City is the party who would answer a claim
Gain City is where EIKOU aircon is sold. It runs an EIKOU shop-in-shop on its own site and carries the range there. A claim starts at that counter, whatever the paperwork eventually turns out to say. That is why getting the one-year figure confirmed in writing, against your own invoice, matters more here than elsewhere.
What a claim needs is at least clear. The registration form asks for a serial number, a purchase or installation date, and an uploaded receipt. Reduce that to two objects: the number on the rating plate, and dated proof of purchase.
The form itself carries a practical problem. Purchase Location offers Lazada as its only option, while Gain City is where the aircon range is actually sold. The Product Category dropdown returns no options at all. Somebody who bought a System 3 in a showroom cannot presently complete it.
Registering when the form will not take your purchase
Build your own record instead. Photograph the rating plate on the day the unit goes up, with the model code and serial number both legible. Sun and rain bleach an outdoor label within a few seasons, while an image taken now outlasts the system.
Then put the same details to the seller in writing and keep the reply. Attach the invoice, name the model, and ask for acknowledgement. That creates the dated record the form was meant to create.
No registration deadline is published for EIKOU, and no source makes registration a condition of EIKOU cover. Treat it as a record rather than a gate. Gain City's installation warranty does make registration a condition, but that governs the fitting work, and nothing published extends it to the machine.
Questions worth answering while the unit still works
Five questions cover the whole gap. Does the figure include the compressor. Does it include labour and the charge for attending the flat. Does the clock start at purchase, at delivery, or at installation. Does cover pass to a new owner. Is fitting by an approved installer a condition of it.
No published source answers any of those five for EIKOU. There is no start-date rule, no transferability rule, no exclusion list and no stated installation condition online. Gain City's extended contracts do state that they are transferable, but that is a term of the contract you buy, not of the machine.
Resist borrowing terms from other brands to fill the silence. Five years on the compressor is common in this market, and reading that across to EIKOU would be an invention. The same applies to registration windows, void clauses and territory limits. An unwritten exclusion list is not an empty one.
On the day something fails, report it in writing before anyone opens the unit. Date the message, name the model and serial number, and describe the symptom. Ask in the same message whether an outside repairer affects your position, because nothing published for EIKOU says either way.
Repair or replace when cover cannot be priced
Plan unverifiable cover as no cover. Price the repair as though you are paying all of it, and treat any warranty contribution as a refund that turns up afterwards. A denied claim then changes your wallet and not your decision.
The compressor is where this bites. Across the multi-split range one outdoor unit, either an EIK-ACCA65 or an EIK-ACCA80, carries the compressor for two to four indoor fan coils. That job is mostly labour and materials. The old charge is recovered, the new compressor brazed in, a fresh drier fitted, the system evacuated, and the charge weighed back to the plate figure.
Parts supply matters more here than the paper does. No manual, no specification sheet and no distributor page exists apart from the brand's own site. A board or a motor for a specific fan coil therefore has one realistic supply route, and it runs through the retailer. Ask for a lead time in writing before approving any repair, because most components here are ordered rather than pulled off a shelf.
Judge the machine rather than the badge. A five-tick System 3 barely two years old with a control fault is worth repairing whatever the paperwork says. The same system with a seized compressor and no confirmed cover is a replacement conversation, and it deserves pricing as one before anybody starts work.
Ready to get started?
Tell us what’s going on. Symptoms, setup, photos, anything we should know. We’ll assess and come back with the right next step.